Refund Policy
RIGHT OF WITHDRAWAL
In accordance with the provisions of Article L.221-18 of the Consumer Code, the Buyer may return the Product delivered within fourteen (14) days from its delivery and request reimbursement from ZENELEC , it being specified that the return costs are the responsibility of the Buyer.
The additional costs of sending the returned Product, when the Buyer has chosen a more expensive delivery method than that offered by ZENELEC or the least expensive delivery method offered by ZENELEC , will remain the responsibility of the Buyer.
The refund will be made within fourteen (14) days following receipt of the returned Product, according to the initial payment method of the order, less the initial shipping costs.
In order to exercise his right of withdrawal, the Buyer must contact ZENELEC at the following address : sav@zenelec.com .
Any returned Product must be in new condition, namely: unsoiled, with the instructions for use and original packaging, in a resalable condition, all without ambiguity.
It is recalled in this regard that the Buyer's liability, in the event of withdrawal after use of the Product, may be incurred with regard to the depreciation of the Product resulting from handling other than that necessary to establish the nature, characteristics and proper functioning of this Product. It is specified that according to the European Commission, these handlings are those that a consumer could have carried out in a store, for the goods offered for sale there.
EXCHANGES AND REFUNDS
The Buyer may request an exchange, credit or refund of the Product(s) purchased within thirty (30) days of receipt of the order, under the conditions set out below:
The Buyer is invited to send an email to the address sav@zenelec.com within thirty (30) days of receipt of the package by the Buyer, indicating the references of his order and the reason(s) for the return.
After this period, no request for exchange or refund can be taken into account.
The Buyer may choose between an exchange, a credit note or a full refund of the price of the Product(s) concerned by the return if the return has been made within fourteen (14) days from the date of receipt.
The Buyer may choose between an exchange and a credit for the price of the Product(s) concerned by the return if the return was made within a period of between fifteen (15) days and thirty (30) days from the date of receipt.
Given the significant weight and volume of some of our products, the customer may be asked to cover the cost of returning the order.
The exchange, credit or refund will only be accepted if ZENELEC has received the Product(s) concerned in their original packaging within fourteen (14) days from the Buyer's return request. The Product(s) must not contain any defects other than those specified.
Our products are shipped from France, a member country of the EU.
In the event of delivery to a country outside the European Union, customs taxes will be payable upon arrival by the Buyer.
In the event of non-payment of customs taxes by the Buyer, no refund of the order will be possible because the costs of repatriating the order will be borne by ZENELEC .
ZENELEC cannot be held responsible in any way in the event of theft, loss or damage to the package.